What Our Customers Are Saying
I write through you, as the winner of the Terry Shields Toyota Rav4 GXL of the recent "Wenty Leauges Car and Cash Bonanza" promotion, to express my sincere thanks to Terry Shields Toyota.
Then there was the hand shake from Terry Shields Toyota. The genuine joy to be able to present such a prize to a simple club member was felt instantly through warm handshakes and joyous faces of Mark Turner and Gary Kemp. From that moment on, the whole promotion transformed into a reality of becoming a VIP prize winner of a sparkling blue RAV4 GXL in all its splendour.
The journey was made so easy from the stage at the club to the showroom of Terry Shields Toyota and the warm handshake once again with Mark and Gary, to the gleaming car and the handing over of the "keys"; figuratively speaking of course, as the car had a keyless entry and engine start.
Gary made this whole process almost surreal with his friendly manner and ease of conversation, as he knew I was very nervous at presenting myself to collect the car. I thank Gary for making it so memorable and comfortable. Please pass this on to Gary and the staff at Terry Shields Toyota, as they were all friendly and helpful and know, please, the experience of winning this car will, forever, remain in my memory, etched with joy, fun, excitement and profound thanks.
- John Stewart
"I walked into Terry Shields Toyota 17 months ago looking to buy a Hilux. It’s not always the best experience when going to a Dealership and something I usually dread. This time was the exact opposite. My Sales Consultant Helen Siapis made my experience relaxing and comfortable. She was very helpful, informative, knowledgeable and sincere throughout the entire experience, and at no time did she pressure me into purchasing a vehicle. As a business owner I give her my highest recommendation and I believe she is a valuable asset to Terry Shields Toyota.
The entire staff and management are always very friendly and inviting to all my friends and clients I have referred over the past 17 months. I have now purchased and recommended over 50 vehicles now as I have been so impressed with all of the team and everyone who has assisted me throughout the entire purchase experience.
As a result of this my relationship with Terry Shields Toyota is now a friendship and feel like I am no longer just a customer but a part of the Terry Shields family and look forward to continuing my relationship with Terry Shields for many years to come"
- Milad Ayoub - Baserite Constructions.
"I bought a Kluger Grande over the weekend. My wife and I, who normally do not like the "sales" process, found dealing with Mario very enjoyable - and we bought the car that day! Mario was very professional, friendly, knowledgeable and easy to deal with. Good job. Finally, the support detailer went out of his way to put the final touches on the car before we picked it up. Thanking you for a great buying experience."
- Bernard Purcell
From Our Business Customers
"I would like to take the opportunity to thank the Fleet Department of Terry Shields Toyota, and in particular Jason Russell, who continually exceed our expectations, and ensure a thorough understanding of our business requirements. Over the past 10 years and more than 30 vehicle purchases, we have received outstanding service and a level of professionalism that is rarely sustained in business these days. Any problems have always been responded to with solutions, expectations have been handled with enthusiasm, and above all honesty and integrity have never been compromised for a sale. I would have no hesitation recommending Terry Shields to anyone, whether for a one off purchase, or a long term business relationship."
- Chris O’Keefe, Managing Director of Macarthur Gas Pty Ltd
"Just a short note of thanks in regard to our recent dealings with the additional vehicle purchases to our fleet. It’s refreshing to deal with a person who understands how our business works and expresses the enthusiasm to deliver in a professional and timely manner. In particular we appreciate your extra attention to detail and the ease of the full process through quote, finance and delivery. These vehicles are tools, and not an emotional purchase, so it’s important to us to have confidence that we will get a speedy and efficient process at a competitive price. Thank you again for assistance."
- Edward R. Golab, Samson Healthcare Services