Exceptional Guest Experience - Terry Shields Toyota

A Message from The Guest Experience Team

A Message from The Guest Experience Team

Terry Shields Toyota is committed to offering every guest an exceptional experience, whether when enquiring about a product or service, making an all-important purchase or maintaining your vehicles servicing requirements, we want to make things easy and enjoyable for you. That’s why we’ve put together a bunch of handy information for you to refer to about servicing, warranties and more.

We also understand that sometimes it’s just easier to talk to a real person so feel free to contact our team at any time, we’ll be happy to help. Contact details for each department can be found within.

Once again, we welcome you to the Terry Shields Toyota family and hope to see you soon!

Kelly Fuller
Guest Experience Manager

Complete your Toyota Guest Experience Survey to unlock extra discounts.

Complete our Guest Experience Survey for your chance to win a $500 Caltex StarCash card<sup>^</sup>

We are constantly trying to deliver on our 'Oh What a Feeling' promise. And to show our thanks for providing your valuable feedback we are now offering a $10 discount* on your next Toyota Service Advantage (TSA) Capped Price Service at Terry Shields Toyota.

Simply complete the Sales or Service Experience survey sent to you by Toyota Australia and once received we will add the discount to your service profile. It’s that easy!

Please note: You must be opted in to receiving Toyota Australia Guest Experience surveys to receive the discount offer. To opt in where previously opted out please contact the Toyota Experience Guest Helpdesk on 1300 583 200 or email support@toyotaexperience.com.au

*Conditions apply. Only valid from 1st April to 30th June 2020. Please see full Terms and Conditions below. 

Introducing MyToyota

Drive smarter with myToyota


My Toyota
My Toyota


Everything you need in one place

myToyota Fuel Offers

Fuel Offers

For being a valued Toyota guest at Terry Shields Toyota, you will get offers and discounts off fuel wherever you go. Add a vehicle into your garage to get started.

Book your service online

Book your service online

Access to your vehicle information from any smartphone, device or computer at any time and book a service at your convenience.

My Toyota Exclusive Rewards

Get access to exclusive rewards

Read about inspiring travel destinations with GoPlaces and
check out the latest offers and competitions with myRewards

My Toyota Go Places

GoPlaces Magazine

Toyota ownership is more than just owning a car, it's about a lifetime of adventures.

Discover destinations and ideas to enjoy your Toyota driving experience. Each month we feature inspiring driving holidays right across across Australia from sandy beaches to outback experiences.

Terry Shields Toyota Cafe

As part our our continued aim to exceed all our guests expectations, Terry Shields Toyota offers a cafe in the Church Street Parramatta showroom for your convenience.

Come in and relax in our modern cafe and enjoy a delicious barista coffee, whilst browsing our range of New, Demonstrator and  Pre-Owned Vehicles.

The Terry Shields Toyota Cafe is open every Saturday and Sunday from 9am to 5pm to all showroom guests.

Take a Tour of Service

At Terry Shields Toyota we provide you with a relaxing environment to drop off your vehicle or wait for your service/repair to be completed. The professional team at Terry Shields Toyota knows your vehicle inside and out, so if you need your car serviced, speak with our team or book a service online.

We understand that servicing your vehicle is a chore so we’ve tried to make it as convenient as possible for you -

  • Complimentary Inspection – enjoy a free check-up at 1 month or 1,000km (whichever occurs first) to ensure your vehicle is running as it should be
  • Toyota Service Advantage – Capped Price Servicing
  • Courtesy Drop-off Service
  • Early Bird Drop Off
  • Saturday Morning Service
  • Express Maintenance
  •  Terry Shields Toyota's Business Zone
  •  Service Reminder Communication – please keep us updated with your contact details to ensure we can get these to you

Toyota Warranty Advantage

Purchasing a new vehicle from Terry Shields Toyota is an exciting time, so it's great to know that you have your Toyota Warranty for Peace of Mind.

When it comes to buying a new car, we believe that nothing should stand between you and the thrill of the drive. Which is why we've made sure every[T5] new model bought after 1 January 2019 is protected by a minimum five-year unlimited kilometre warranty that covers any part, panel and accessory made by Toyota.

Click here to find out more about Toyota Warranty Advantage

The team at Terry Shields Toyota are here to support your needs, so if you have any questions please speak with our team or submit an enquiry below.

Here's what some of our Guests are saying about us


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Administration / Accounts Location

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Terry Shields Toyota

Administration / Accounts

10 Church Street
Parramatta, NSW 2150

02 9204 6444
02 9204 6490
Belinda Matheson

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Department Trading Hours

8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
Open Now
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM

[T5] Applicable to new vehicles used for a commercial purpose, such as taxis, hire vehicles and vehicles transporting people or goods for payment including rideshare, delivered on or after 01/01/2019. The commercial vehicle Toyota Warranty Advantage period is for 5 years from delivery or 160,000kms (whichever occurs first). See toyota.com.au/owners/warranty or your vehicle’s Warranty and Service Book for T&Cs. This warranty does not limit and may not necessarily exceed your rights under the Australian Consumer Law.