Exceptional Guest Experience - Terry Shields Toyota

A Message from The Guest Experience Team

A Message from The Guest Experience Team

Terry Shields Toyota is committed to offering every guest an exceptional experience, whether when enquiring about a product or service, making an all-important purchase or maintaining your vehicles servicing requirements, we want to make things easy and enjoyable for you. That’s why we’ve put together a bunch of handy information for you to refer to about servicing, warranties and more.

We also understand that sometimes it’s just easier to talk to a real person so feel free to contact our team at any time, we’ll be happy to help. Contact details for each department can be found within.

Once again, we welcome you to the Terry Shields Toyota family and hope to see you soon!

Kelly Fuller
Guest Experience Manager

Complete our Guest Experience Survey for your chance to win a $500 Caltex StarCash card^

Complete our Guest Experience Survey for your chance to win a $500 Caltex StarCash card<sup>^</sup>

We work hard to ensure you always experience our 'Oh What a Feeling' brand promise. By completing our Guest Experience survey, you can help us understand if we have delivered on that. You will receive your invitation within 2 weeks of taking delivery of your vehicle. It will arrive either via e-mail or via postcard, It's simple to complete, and can be done either online or over the telephone.

And it doesn’t stop there!

If you would like the opportunity to provide your feedback and go into the running to win more great prizes every time you service your Toyota during the Manufacturer's Warranty period make sure you don't 'opt out' from receiving future surveys. Toyota Australia will send you a survey after each service where you have the opportunity to win a $500 Caltex StarCash card, and internally we offer our own incentives including the opportunity to win a weekend to the Hunter Valley*, and monthly fuel vouchers^!


Monthly Prize: $250 Fuel Voucher

^Terms and conditions apply. NSW permit number LTPS/18/29630

View terms & conditions


6 Monthly Prize: Hunter Valley Weekend

*Terms and conditions apply. NSW permit number LTPS/18/29550

View terms & conditions


Introducing MyToyota

Everything You Need Inside One Place

Download the myToyota app on your smartphone for quick and convenient access on the go or Visit toyota.com.au/myToyota. From the app you can –



Access all your vehicle details, including recall information and warranty claims

My Toyota

Easy Servicing

All your service needs, including booking your next service, viewing your service history and upcoming services

My Toyota


Read about inspiring travel destinations with GoPlaces and
check out the latest offers and competitions with myRewards

My Toyota


Locate and save your favourite Dealers, access their details and find your nearest Dealer

Terry Shields Toyota Cafe

As part of our continued aim to exceed all our guests expectations, Terry Shields Toyota have opened a new cafe to the showroom at the Church Street Parramatta location

Come in and relax in the new modern cafe and enjoy a delicious barista coffee, whilst browsing our huge range of New, Demonstrator and  Used Vehicles.

The Terry Shields Toyota Cafe is open every Friday, Saturday and Sunday from 9am to 5pm to all our showroom guests.


Take a Tour of Service

At Terry Shields Toyota we provide you with a relaxing environment to drop off your vehicle or wait for your service/repair to be completed. The professional team at Terry Shields Toyota knows your vehicle inside and out, so if you need your car serviced, speak with our team or book a service online.

We understand that servicing your vehicle is a chore so we’ve tried to make it as convenient as possible for you -

  • Complimentary Inspection – enjoy a free check-up at 1 month or 1,000km (whichever occurs first) to ensure your vehicle is running as it should be
  • Toyota Service Advantage – Capped Price Servicing
  • Courtesy Drop-off Service
  • Early Bird Drop Off
  • Saturday Morning Service
  • Express Maintenance
  •  Terry Shields Toyota's Business Zone
  •  Service Reminder Communication – please keep us updated with your contact details to ensure we can get these to you

My Warranty

There is something reassuring knowing that your new, demonstrator or used vehicle from Terry Shields Toyota is backed by an extensive warranty, giving you the peace of mind to feel confident for the years to come –

Your vehicle ownership may come with one or more of the following warranties –

The team at Terry Shields Toyota are here to support your needs, so if you have any questions please speak with our team or submit an enquiry online.

^ Terms and conditions available at toyotaexperience.com.au

Here's what some of our Guests are saying about us