Exceptional Customer Experience | Terry Shields Toyota

A Message from The Customer Assistance Team

Terry Shields Toyota is committed to offering every customer an exceptional experience, whether you are enquiring about a product or service, making an all-important purchase or maintaining your vehicles servicing requirements, we want to make things easy and enjoyable for you. That’s why we’ve put together a bunch of handy information for you to refer to about ownership, servicing, warranties and more.

Your Experience is Important

We understand that sometimes things don’t go to plan. If you are not completely happy with an experience or product from Terry Shields Toyota, then we would love the opportunity to make it right for you. Our Customer Assistance Team are on hand to assist you with any concerns to get the right outcome for you. 

To view our Customer Complaint Resolution process or get in touch with our Customer Assistance Team please click below

Terry Shields Toyota Cafe

Come in and relax in our modern cafe and enjoy a delicious barista coffee while browsing our range of New, Demonstrator and Pre-Owned Vehicles.

The Terry Shields Toyota cafe is open Monday to Saturday 8:30am to 4:30pm and Sunday's from 10am to 5pm.

Take a Tour of Service

At Terry Shields Toyota we provide you with a relaxing environment to drop off your vehicle or wait for your service/repair to be completed. The professional team at Terry Shields Toyota knows your vehicle inside and out, so if you need your car serviced, speak with our team or book a service online.

To make things as convenient as possible for you we offer -

  • Complimentary Inspection – enjoy a free check-up at 1 month or 1,000km (whichever occurs first) to ensure your vehicle is running as it should be
  • Toyota Service Advantage – Capped Price Servicing
  • Courtesy Drop-off Service
  • Early Bird Drop Off
  • Express Maintenance
  • Business Zone
  • Service Reminder Communication – please keep us updated with your contact details to ensure we can get these to you. Contact us here to update your details. 

Toyota Warranty Advantage

Purchasing a new vehicle from Terry Shields Toyota is an exciting time, so it's great to know that you have your Toyota Warranty for Peace of Mind.

When it comes to buying a new car, we believe that nothing should stand between you and the thrill of the drive. Which is why we've made sure every[T5] new model bought after 1 January 2019 is protected by a minimum five-year unlimited kilometre warranty that covers any part, panel and accessory made by Toyota.

Click here to find out more about Toyota Warranty Advantage

The team at Terry Shields Toyota are here to support your needs, so if you have any questions please speak with our team or submit an enquiry below.

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Terry Shields Toyota

10 Church Street
Parramatta, NSW 2150

02 9204 6444
Dealer Principal
Meon Nehrybecki

Trading Hours

8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
8:30 AM - 5:30 PM
Open Now
10:00 AM - 5:30 PM

[T5] Applicable to new vehicles used for a commercial purpose, such as taxis, hire vehicles and vehicles transporting people or goods for payment including rideshare, delivered on or after 01/01/2019. The commercial vehicle Toyota Warranty Advantage period is for 5 years from delivery or 160,000kms (whichever occurs first). See toyota.com.au/owners/warranty or your vehicle’s Warranty and Service Book for T&Cs. This warranty does not limit and may not necessarily exceed your rights under the Australian Consumer Law.